UCCX 12 Articles
- Team Performance – Inbound
- Inbound and Outbound Calls Detail
- Agent Call Statistics
- Agent KPIs-Hourly
- Calls Abandoned Detail
- Agent Summary – Daily
- Assistance – Specific Numbers
- Custom Call Variable CSQ – 30 Min
- Custom Call Variable CSQ – Daily
- Custom Real Time Since Midnight
- Manual Outbound Dialing
- Team and Agent Performance-Chat