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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

UCCX

  • Agent Summary – Daily

    A historical report on CCX platform that provides day wise consolidated stats of agents on inbound and outbound contacts.

  • Assistance – Specific Numbers

    A historical report on CCX platform that provides day wise count of calls to 7 specific numbers.

  • Custom Call Variable CSQ – 30 Min

    A half hourly report on CCX platform that displays consolidated statistics on Custom Variable and CSQ.

  • Custom Call Variable CSQ – Daily

    A historical report on CCX platform that provides day wise consolidated stats on Custom Variable and CSQ.

  • Custom Real Time Since Midnight

    A real time report on CCX platform that displays statistics of CSQs since midnight.

  • Manual Outbound Dialing

    A report on CCX platform that counts number of calls manually dialed by agent outside the contact center.

  • Team and Agent Performance-Chat

    A report on CCX platform that consolidates team and agent performance on Socialminer chat KPI’s

  • Team Performance – Inbound

    A report on CCX platform that displays team performance on inbound KPIs.

  • Inbound and Outbound Calls Detail

    A call by call report on CCX platform that displays inbound (ACD & Non-ACD), outbound (IPCC & Non-IPCC), internal, external and transferred calls detail.

  • Agent Call Statistics

    This historical report on CCX platform displays consolidated statistics of agent answered (Incoming, Internal, Outgoing, Transfer) calls on team basis.

  • Agent KPIs-Hourly

    This report on CCX platform shows agent wise hourly consolidated statistics of received, answered and abandoned calls.

  • Calls Abandoned Detail

    A call by call report on CCX platform that displays lost (abandoned on ring) and abandoned (in queue) calls detail.