#init_widget_main { z-index: 1 !important; } .page-id-130477 footer { z-index: -9; } @media (max-width: 767px) { #post-135541 #cs-content .x-container.max { max-width: 100% !important; padding-left: 5px !important; padding-right: 5px !important; } #post-135541 #integrationsitems_ { flex-wrap: wrap; flex-direction: column; } }

Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Agent and Team Wise Hourly

FieldnameDescription
Agent NameName of the agent
Time IntervalHourly interval consolidation
Average length of LogAssuming login time of agent in seconds
Not Ready %% of time spent in not ready state w.r.t login time
Ready %% of time spent in ready state w.r.t login time
Reserved %% of time spent in reserved state w.r.t login time
Talking %% of time spent in talking state w.r.t login time
Work %% of time spent in work state w.r.t login time

Report Filters

  • Date Time
  • Agents