Fieldname | Description | Datafield/ Formula | Format |
Month | Month of the year | Month | |
Date |
Date of dialer initiated call |
Date | |
Campaign Name | Name of the agent based outbound campaign | CampaignName | |
Team | Name of the agent team | Team | |
Total Numbers Input | Total contacts loaded in a file | TotalNumbersInput | |
Total Number Dialed | Total contacts dialed by the dialer | TotalNumberDialed | |
Total Connected | Total contacts connected | TotalConnected | |
Total Not Connected | Total contacts not connected | TotalNotConnected | |
No Auto Dial Answer |
Total contacts not answered |
NoAutoDialAnswer | |
Answering Machine |
Count of contacts that have answer machine |
AnsweringMachine | |
Busy Tone |
Count of contacts that have busy tone |
BusyTone | |
Call Dropped |
Count of contact that dropped the call |
CallDropped | |
Disconnected Numbers |
Count of contacts that no longer exist |
DisconnectedNumbers | |
Do Not Call |
Count of contacts on DNC List |
DoNotCall | |
Other Dispositions |
Count of contacts that have other outcomes |
OtherDispositions |