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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Call Transfer Detail

Note: Additional cost for custom database development, configuration and deployment of data replication connector for Call Manager CDRs will be charged.
FieldnameDescriptionDatafield/ FormulaFormat
DateDate of contact arrivalDateyyyy-mm-dd
Call ID Unique ID of the CallCallID
Caller ID Calling number of the customerANI
Opted SkillName of the Skill group associated with the agentSkillGroupName
Agent Name Full name of the agentAgentFullName
 Agent ID Extension of the agentExtension
 Team NameName of the team associated with the agentTeamName
Call Start Time Start time of the contactCallStartTime hh:mm:ss
Queue TimeTime when contact get queued QueueTime hh:mm:ss
 Answer TimeTime when contact is picked up by agent for answer AnswerTime hh:mm:ss
 Call End TimeEnd time of the contactCallEndTime hh:mm:ss
Queue DurationDuration of contact in queueQueueDuration seconds
 Talk DurationDuration of contact while in talking TalkDuration seconds
 Call DurationTotal duration of contact CallDuration seconds
Hang-upDisplay of disconnected party (Agent or customer)Hangup

Available Filters

  • Date Time
  • Skills
  • Teams