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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Custom Real Time Since Midnight

 
FieldnameDescriptionDatafield/ FormulaFormat
CSQ NameName of the CSQ
Service LevelService Level Percentage(Number of calls handled within the service level / Number of calls presented)
Total Calls WaitingNumber of calls waiting in the queueCalls waiting
Longest Call in QueueLongest wait time of any call before it is answeredLongest wait durationhh:mm:ss
Total CallsNumber of calls that are presented to the CSQTotal calls
Agents Logged InNumber of agents in Logged-In stateLogged in agents
Average Answer SpeedAvg time of how quickly contact is answered by an agentTotal queue time / calls handledhh:mm:ss

 Available Filters

  • CSQ Name