Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Abandoned Call Detail

FieldnameDescriptionDatafield/ FormulaFormat
Caller IDCustomer phone number received at the contact centerANI
SkillName of the call typeCallTypeName
Call DateDate of callDateyyyy:mm:dd
Call Start TimeStart time of the callTimehh:mm:ss
Disconnect TimeAbandoned time when call is dropped by customerDisconnecthh:mm:ss
Queue Duration Total duration of the call in queueDurationseconds

Available Filters

  • Date Time
  • Call Type Name