Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Abandoned Call Detail

 
Fieldname Description Datafield/ Formula Format
Caller ID Customer phone number received at the contact center ANI –
Skill Name of the call type CallTypeName –
Call Date Date of call Date yyyy:mm:dd
Call Start Time Start time of the call Time hh:mm:ss
Disconnect Time Abandoned time when call is dropped by customer Disconnect hh:mm:ss
Queue Duration  Total duration of the call in queue Duration seconds
 

Available Filters

  • Date Time
  • Call Type Name