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Software for
Contact Centers

  • Customer Interaction
    • Hybrid Chat (Cust – Agent – Bot)
      • Connect customers to MS Teams, Webex Teams, Google Chat, Spark, Mattermost
      • Social media/ FB Pages
      • Whatsapp Business API
    • Customer Profiles & Interactions
    • Campaigns
      • Digital Marketing Campaigns (Email, Chat, WWW, Voice)
    • Filtering abusive messages for Couragecivil Switzerland
    • Surveys/ Quality Assurance
    • Voice Recording
    • Callback
    • Forms
    • WebRTC – Voice, Video, Screenshare
    • Tagging and Wrap up
  • Supervisor Tools
    • Team Administration & Agent Reskilling
    • Announcements & Business Calendars
  • CRM Connectors
    • Salesforce
    • Microsoft Dynamics
      • Web Connector
      • USD Connector
      • Screen pop Connector
    • Oracle Siebel
    • Oracle Service Cloud CX
    • SAP Interaction Center / Hybris C4C
    • Javascript CTI Toolbar
    • Media Routing
    • Mobile Agent
  • Reporting
    • Dashboards & Wallboards
    • CUIC Reports
    • Business Intelligence/ Analytical Reporting
  • Finesse Gadgets
    • Customer Interaction History
    • Call Tagging and Wrap up
    • Agent Guidance
    • Supervisor Whisper
    • Internal Chat
    • SMS
    • Call Parking
    • Chat
    • Attendant Console/ Call forwarding
  • Cloud Contact Center
    • Microsoft Teams Virtual Session Border Controller
  • Blog
    • Orders

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ExpertFlow LLC, Jägerweg 18, 3014 Bern, Switzerland
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Corporate Head Office
Location ExpertFlow LLC, Jägerweg 18, 3014 Bern, Switzerland
Phone +41 31 331 7417
+41 79 638 5801
Email info@expertflow.com
Fax +41 31 331 7416

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  • Customer Interaction
    • Hybrid Chat (Cust – Agent – Bot)
      • Connect customers to MS Teams, Webex Teams, Google Chat, Spark, Mattermost
      • Social media/ FB Pages
      • Whatsapp Business API
    • Customer Profiles & Interactions
    • Campaigns
      • Digital Marketing Campaigns (Email, Chat, WWW, Voice)
    • Filtering abusive messages for Couragecivil Switzerland
    • Surveys/ Quality Assurance
    • Voice Recording
    • Callback
    • Forms
    • WebRTC – Voice, Video, Screenshare
    • Tagging and Wrap up
  • Supervisor Tools
    • Team Administration & Agent Reskilling
    • Announcements & Business Calendars
  • CRM Connectors
    • Salesforce
    • Microsoft Dynamics
      • Web Connector
      • USD Connector
      • Screen pop Connector
    • Oracle Siebel
    • Oracle Service Cloud CX
    • SAP Interaction Center / Hybris C4C
    • Javascript CTI Toolbar
    • Media Routing
    • Mobile Agent
  • Reporting
    • Dashboards & Wallboards
    • CUIC Reports
    • Business Intelligence/ Analytical Reporting
  • Finesse Gadgets
    • Customer Interaction History
    • Call Tagging and Wrap up
    • Agent Guidance
    • Supervisor Whisper
    • Internal Chat
    • SMS
    • Call Parking
    • Chat
    • Attendant Console/ Call forwarding
  • Cloud Contact Center
    • Microsoft Teams Virtual Session Border Controller
  • Blog
    • Orders
  • Login
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