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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Agent Summary – Daily

Note: Additional cost for custom database development and deployment of data replication connector will be charged.

FieldnameDescriptionDatafield/ FormulaFormat
DateSelected date from filterDateyyyy-mm-dd
Agent NameName of the agentResource Name
Agent IDLogin ID of the agentLoginID
IPCC ExtensioLast active Unified CCX extension that Unified Communications Manager assigned to the agentExtension
Total InboundTotal calls that the agent receivesInbound ACD + Inbound non-ACD
Inbound ACD – TotalCalls that the agent receivesInbound ACD
Inbound ACD – Avg Talk TimeAverage time that the agent spent in Talking state for received Unified CCX callsAvg Talk Timehh:mm:ss
Inbound ACD – Avg Hold TimeAverage time that the agent put the received Unified CCX calls on holdAvg Hold Timehh:mm:ss
Inbound ACD – Avg Work TimeAverage time that the agent spent in Work state for received Unified CCX callsAvg Work Timehh:mm:ss
Inbound Non-ACD on IPCC –TotalNon-Unified CCX calls that are received by the agent on a Unified CCX extension, including calls made by other agents and by outside partiesInbound Non-ACD
Inbound Non-ACD on IPCC – Avg Talk TimeAverage time that the agent spent in Talking state for non-Unified CCX calls received on a Unified CCX extensionNon ACD Avg Talk Timehh:mm:ss
Inbound Non-ACD on IPCC – Max Talk TimeMaximum time that the agent spent in Talking state on a non-Unified CCX call received on a Unified CCX extensionNon ACD Max Talk Timehh:mm:ss
Total OutboundTotal calls that the agent dialsOutbound on IPCC + Outbound on Non-IPCC
Outbound on IPCC – TotalCalls that the agent dials on a Unified CCX extension including both connected and attempted calls.Outbound IPCC Total
Outbound on IPCC – Avg Talk TimeAverage call time of the outbound calls on a Unified CCX extension.Outbound IPCC Avg Talk Timehh:mm:ss
Outbound on IPCC – Max Talk TimeMaximum time that the agent spent in Talking state on an outbound call on a Unified CCX extension.Outbound IPCC Max Talk Timehh:mm:ss
Outbound on Non-IPCC – TotalCalls that the agent dials on a non-Unified CCX extension including both connected and attempted callsOutbound Non IPCC Total
Outbound on Non-IPCC – Avg Talk TimeThe average call time and the longest call time spent for the outbound calls on a non-Unified CCX extension.Outbound Non IPCC Avg Talk Timehh:mm:ss
Outbound on Non-IPCC – Max Talk TimeMaximum time that the agent spent in Talking state on an outbound call on a non-Unified CCX extension.Outbound Non IPCC Max Talk Timehh:mm:ss
Total Not Ready StateTotal not ready time of an agent spent in UCCX  not ready stateNot Ready Timehh:mm:ss

 Available Filters

  • Date Time
  • Agents
  • Team