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Fieldname | Description | Datafield/ Formula | Format |
Date | Date of contact dialed by dialer | Date | yyyy-mm-dd |
Phone | Number of the customer | Phone | |
Agent Name | Name of the agent | AgentName | |
Agent Login ID | Extension of the agent | AgentLoginID | |
Campaign | Name of the campaign | Campaign | |
Team | Name of the agent team | Team | |
Call Start Time | Time of the call when connected to the customer | CallStartTime | |
Call End Time | Time of the call when disconnected by the customer | CallEndTime | |
Call Duration | Total duration of the call | CallDuration | hh:mm:ss |
Talk Duration | Talk duration of the agent | TalkDuration | hh:mm:ss |
Hold Duration | Duration of the contact while put on hold | HoldDuration | hh:mm:ss |
Agent Disposition | Wrap-up entered by the Agent | WrapupData | |
System Disposition | Outcome of the call marked by the system | CallResult |