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A historical report on CCE platform that provides detail of each contact dropped by the customer while waiting for an agent in queue.
A historical report on CCE platform that provides outcome of all outbound contacts attempted by dialer during a campaign.
A historical report on CCE platform that provides statistics for an agent session. A session begins when an agent first logs in to the system and ends when the agent logs out. (Data is written at agent logged out event)
DateTime
A historical CDR report on CCE platform showing detail of each contact handled along with the hang-up party (Customer or Agent).
A historical report on CCE platform that provides consolidated stats of all wrap-up entered by agent after handling outbound contact.
A historical report on CCE platform that provides the outcome of lead attempted by the dialer.
A historical report on CCE platform that provides the consolidated stats of Not ready reasons availed by agent during the shift.
A historical report on CCE platform that provides consolidated outcomes of outbound contacts w.r.t system.
A historical report on CCE platform that provides consolidated stats of agents worked on outbound campaigns.
A report on CCE platform provides real-time statistics for each call type configured in the system. The system generates ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).
This report on CCE platform shows agent and team wise hourly consolidated statistics of different states.