![](https://www.expertflow.com/wp-content/uploads/Select-Display-type-1.png)
Pre-built Gadgets
A Gadget is a graphical report added on a Dashboard. To add a new gadget on a dashboard,
- Select a display type (doughnut, pie, line, bar charts etc)
- Select a data source or data service
Select which data attributes to be shown (as exposed by the data service) in the gadget and in what interval
![](https://www.expertflow.com/wp-content/uploads/blended-call-strategies-campaigns-uccx-ucce-cisco.png)
Dashboard Templates
Create call center wallboards or supervisor dashboards from quick, easy-to-follow templates.
Templates define a layout for a dashboard. Choose one layout and start adding desired gadgets into it.
![](https://www.expertflow.com/wp-content/uploads/blended-call-strategies-campaigns-uccx-ucce-cisco.png)
![](https://www.expertflow.com/wp-content/uploads/Template-Selection-1.png)
![](https://www.expertflow.com/wp-content/uploads/colorful-cards-cisco-contact-center-uccx-ucce-pcce.png)
Real-time Queue Stats in Scorecards
Shows real-time information on a particular queue or on all queues in the form of scorecards. Statistics are available for agent or call stats, for instance, calls queued/handled/abandoned/offered, avg talk time/ wait time etc).
Drag and drop to adjust the gadget's location on the canvas.
![](https://www.expertflow.com/wp-content/uploads/blended-call-strategies-campaigns-uccx-ucce-cisco.png)
Real-time Agent Stats in Pie/Doughnut Charts
Displays agent statistics based on teams in the form of a Pie or Doughnut to show number of agents ready, not ready, talking out of all logged in.
![](https://www.expertflow.com/wp-content/uploads/blended-call-strategies-campaigns-uccx-ucce-cisco.png)
![](https://www.expertflow.com/wp-content/uploads/doughnut-chart-dark-theme-wallbaords-dashboards-contact-call-centers-cisco-uccx-ucce.png)
![](https://www.expertflow.com/wp-content/uploads/bar-chart-dark-wallbaords-dashboards-contact-call-centers-cisco-uccx-ucce.png)
Historical Bar Charts
Show historical data of calls received, answered, abandoned in a queue or across all queues. Set the reporting interval to Daily or Weekly to filter the stats accordingly.
With comparison options, you can also optionally choose to compare stats of a day or hour to the previous day/hour for one key performance indicator.
![](https://www.expertflow.com/wp-content/uploads/blended-call-strategies-campaigns-uccx-ucce-cisco.png)
Historical Line Charts
Show historical data of calls received, answered, abandoned in a queue or across all queues in a line chart. Set the reporting interval to Daily or Weekly to filter the stats accordingly.
With comparison options, you can also optionally choose to compare stats of a day or hour to the previous day/hour for one key performance indicator.
![](https://www.expertflow.com/wp-content/uploads/blended-call-strategies-campaigns-uccx-ucce-cisco.png)
![](https://www.expertflow.com/wp-content/uploads/line-chart-dark-theme-wallbaords-dashboards-contact-call-centers-cisco-uccx-ucce.png)
![](https://www.expertflow.com/wp-content/uploads/Agent-States-Summary-colored-states-cisco-contact-center-uccx-ucce-pcce.png)
Team Summary as a Table
Team information in a tabular view showing agent name and picture, current Finesse state, time since in the current state and other agent stats such as the Average Handle Time, Average Speed of Answer.
![](https://www.expertflow.com/wp-content/uploads/blended-call-strategies-campaigns-uccx-ucce-cisco.png)
SLA stats in Speedometer
See the SLA of a queue or accumulated across all queues of a call center in the form of a speedometer.
![](https://www.expertflow.com/wp-content/uploads/blended-call-strategies-campaigns-uccx-ucce-cisco.png)
![](https://www.expertflow.com/wp-content/uploads/speedometer-wallbaords-dashboards-contact-call-centers-cisco-uccx-ucce.png)
![](https://www.expertflow.com/wp-content/uploads/data-service-registration-wallbaords-dashboards-contact-call-centers-cisco-uccx-ucce.png)
Design Dashboards with third-party data
Register third-party data services in the Dashboard application to report on statistics from an external system.
Use the same display types to create a custom dashboard for reporting on statistical data of your CRM or other systems.
*Part of an upcoming release
![](https://www.expertflow.com/wp-content/uploads/blended-call-strategies-campaigns-uccx-ucce-cisco.png)
Alerts and Thresholds
For each gadget, set thresholds for your favourite KPIs such as calls abandoned, longest call in a queue, # of not-ready agents.
Get visual alerts (color change) on reaching thresholds.
Customize dashboards to show/hide selective fields
Add/remove parameters to customize your displays. Select filters to see the most appropriate data.