A historical report on CCE platform that provides detail of each contact dropped by the customer while waiting for an agent in queue.
A historical CDR report on CCE platform showing detail of each contact handled along with the hang-up party (Customer or Agent).
A report on CCE platform provides real-time statistics for each call type configured in the system. The system generates ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).
A historical report on CCX platform that provides day wise consolidated stats of agents on inbound and outbound contacts.
A half hourly report on CCX platform that displays consolidated statistics on Custom Variable and CSQ.
A historical report on CCX platform that provides day wise consolidated stats on Custom Variable and CSQ.
A report on CCX platform that displays team performance on inbound KPIs.
This report on CCX platform shows agent wise hourly consolidated statistics of received, answered and abandoned calls.