.broken_link, a.broken_link { text-decoration: line-through; }

Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Manual Outbound Dialing

Note: Agents should login on Finesse for manual outbound call dialing after making themselves not ready with reason code “Manual Dialing.
FieldnameDescriptionDatafield/ FormulaFormat
Team NameName of the team
Agent NameName of the agentResource Name
Outbound CallsCount of calls dialed by agent outside the Contact centerOutbound Calls
Avg Talk TimeAverage time agent spent in talkingAvg Talk Timehh:mm:ss

 Available Filters

  • Date Time
  • Team
  • Agent