A historical report on CCE platform that provides outcome of all outbound contacts attempted by dialer during a campaign.
A historical report on CCE platform that provides consolidated stats of all wrap-up entered by agent after handling outbound contact.
A historical report on CCE platform that provides the outcome of lead attempted by the dialer.
A historical report on CCE platform that provides consolidated outcomes of outbound contacts w.r.t system.
A historical report on CCE platform that provides consolidated stats of agents worked on outbound campaigns.
A historical report on CCX platform that provides day wise consolidated stats of agents on inbound and outbound contacts.
A report on CCX platform that counts number of calls manually dialed by agent outside the contact center.