.ef-subheading{ font-size: 12px; font-weight: 500; line-height: 1.667; text-transform: uppercase; letter-spacing: 1px; } .ef-heading{ font-size: 32px; font-weight: 500; line-height: 1.25; letter-spacing: .16px; } .ef-text{ } .ef-link{ }
A historical report on CCE platform that provides outcome of all outbound contacts attempted by dialer during a campaign.
A historical report on CCE platform that provides consolidated stats of all wrap-up entered by agent after handling outbound contact.
A historical report on CCE platform that provides the outcome of lead attempted by the dialer.
A historical report on CCE platform that provides consolidated outcomes of outbound contacts w.r.t system.
A historical report on CCE platform that provides consolidated stats of agents worked on outbound campaigns.
A historical report on CCX platform that provides day wise consolidated stats of agents on inbound and outbound contacts.
A report on CCX platform that counts number of calls manually dialed by agent outside the contact center.