Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Agent KPIs-Hourly

Note: Additional cost for custom database development and deployment of data replication connector will be charged.
Fieldname Description Datafield/Formula Format
Agent Name of the agent AgentName
Time Interval Hourly interval consolidation Interval hh
Calls Offered Calls received by the agent CallsOffered
Calls Processed Calls answered by agent CallsAnswered
Calls Lost Calls abandoned at agent terminal AbandOnRing
%Calls Processed  Percentage of calls answered (CallsAnswered/CallsOffered) * 100

Available Filters

  • Date Time
  • Agents