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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Agent Login Logout

 
FieldnameDescriptionDatafield/ FormulaFormat
 Agent Name Full name of the agent AgentName
 Extension Device which the agent is logged in Extension
 Team Name Name of the agent team TeamName
 Login Date Time Date and time of login into the system LoginDateTime yyyy-mm-dd hh:mm:ss
 Logout Date Time Date and time of logout of the system LogoutDateTime yyyy-mm-dd hh:mm:ss
Duration Duration of the login sequence in seconds LoginDuration hh:mm:ss

Available Filters

  • Date Time
  • Agent Name