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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Agent Call Statistics

Note: Additional cost for custom database development and deployment of data replication connector will be charged.
FieldnameDescriptionDatafield/FormulaFormat
TeamName of the agent teamAgentTeam
Agent NameName of the agentAgentName
Incoming
Number of CallsInbound calls answeredAnsweredCalls
Calls DurationDuration of answered callsCallDuration-Incomingseconds
Avg DurationAverage duration of answered callsCallDuration/CallAnswered
Internal
Number of CallsInternal calls made in the systemInternalCalls
Calls DurationDuration of internal callsCallDuration-Internalseconds
Avg DurationAverage duration of internal callsCallDuration/InternalCalls
Outgoing
Number of CallsManual Outbound calls made from the UCCX systemOutboundCalls
Calls DurationDuration of outbound callsCallDuration-Outboundseconds
Avg DurationAverage duration of outbound callsCallDuration/OutboundCalls
Transfer
Number of CallsCalls transferred or conferenced between agentsTransferredCalls
Calls DurationDuration of transferred callsCallDuration-Transferseconds
Avg DurationAverage duration of transferred callsCallDuration/TransferCall
Summary
Number of CallsSum of all callsTotalCalls
Calls DurationSum of duration of all callsTotalDurationseconds
Avg DurationAverage duration of all callsTotalDuration/TotalCalls

 Available Filters

  • Date Time
  • Teams
  • Agents