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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Agent Disposition

FieldnameDescriptionDatafield/ FormulaFormat
MonthMonth of yearMonth
DateSelected DateDate
Agent NameName of agentAgentName
Agent Login ID
ID used by an agent to logged in to the
system
AgentLoginID
TeamName of team associated with the agentTeam
CampaignName of the campaignCampaign
Total Connected to AgentTotal calls responded by an agentConnectedCalls
Wrap-up (1-n)
Cont of all wrap-up codes entered by the
agent during contact wrap-up
WrapupData

Available Filters

  • Date Time
  • Campaign
  • Team
  • Agent