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Software for
Contact Centers

Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

 

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Agent Disposition

Fieldname Description Datafield/ Formula Format
Month Month of year Month
Date Selected Date Date
Agent Name Name of agent AgentName
Agent Login ID
ID used by an agent to logged in to the
system
 AgentLoginID
Team Name of team associated with the agent Team
Campaign Name of the campaign Campaign
Total Connected to Agent Total calls responded by an agent ConnectedCalls
Wrap-up (1-n)
Cont of all wrap-up codes entered by the
agent during contact wrap-up
 WrapupData

Available Filters

  • Date Time
  • Campaign
  • Team
  • Agent