Software for
Contact Centers
Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.
Fieldname | Description | Datafield/Formula | Format |
Start Time | Start time of the call | StartTime | yyyy-mm-dd hh:mm:ss |
End Time | End time of the call | EndTime | yyyy-mm-dd hh:mm:ss |
Duration | Duration of the call | CallDuration | seconds |
Called in Number | Customer dial number | DialNumber | |
Agent Name | Name of the Agent | Agent Name | |
Caller Number | Number of the customer | ANI |