Customer Conversations
An AI-powered platform to orchestrate omnichannel in/outbound customer conversations. Empower your agents with customer context, company knowledge bases, and AI suggestions.
GITEX GLOBAL
13-17 OCT 2025
Meet ExpertFlow
during GITEX 2025
Dubai, UAE
What makes us stand out
Features
AI empowerment
AI Orchestration, Virtual Agent, Agent & Supervisor Assist, Conversation Analytics, and AI-driven QM.
Omni channels
Orchestrate customer journeys across all voice & digital channels with unified context, empowering virtual & human agents.
Flexible deployment
Select CCaaS, CCaaP or a hybrid model, tailored to fit your specific business requirements and infrastructure.
CRM contact center
Embed the contact center within your CRM for a unified customer view and deliver truly personalized service.
Transforming Every Customer Touchpoint
AI Driven - Build for every journey
Customers
Engage customers intelligently across every channel, providing personalized support that resolves their real issues.
- Voice & Digital Virtual Agents
- Intelligent context-aware routing
- Cross channel customer journey data
- System and Application integration
Agent
Empower your agents with a unified workspace to view the entire customer journey and quickly access AI tools or supervisor support.
- AI Agent and Supervisor Assistance
- Performance insights & supervisor guidance
- CRM integrations
Business
Personalize customer journeys, optimize workflows, and unlock actionable insights to streamline operations and boost productivity.
- Customer journey Orchestration: Conversation Studio
- Quality Management & Workforce Optimization
- Reporting & analytics
- Security and Privacy
Empowering exceptional service
Trusted by leading companies
