CUIC Reports

Here is a list of our out-of-the-box CUIC reports that you can easily add to the existing basic CUIC reports in UCCE environment. The price per report is 500$, T&C apply.

 

Inbound Reports

Abandoned call detail report

Abandoned call detail for Contact Center Inbound (ACD) on a historical basis for each contact dropped on Queue Level while waiting for an agent. Read Complete Report

ACD Result report

A historical report that provides outcomes of all outbound contacts attempted by dialer during a campaign. Read Complete Report

Agent dialing attempts report

A historical report that provides the stats of agents who make themselves busy to avoid getting calls. Read Complete Report

Agent login/logout report

Provides statistics for an agent session. A session begins when an agent first logs in to the system and ends when the agent logs out. (Data is written at agent logged out event) Read Complete Report

Agent performance report

A historical report that provides half hourly consolidated stats of agents worked on outbound campaign. Read Complete Report

Call transfer detail report

Historical CDR report showing detail of each contact handled on Contact Center Level along with hang-up party (Customer or Agent). Read Complete Report

Call type real time report

Provides real-time statistics for each call type configured in the suystem. The system generates a ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight). Read Complete Report

Outbound Reports

Human disposition report

A historical report that provides the half hourly consolidated stats of all wrap-up entered by agent after handling outbound contact Read Complete Report

Lead report

A historical report that provides the stats of all contacts that were abandoned in queue at skill group. Read Complete Report

Not ready report

A historical report that provides the half hour consolidated stats of Not ready reasons availed by agent during the shift. Read Complete Report

System disposition report

A historical report that provides half hourly consolidated outcomes of outbound contacts w.r.t system. Read Complete Report

 
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