Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

12 Reports UCCX

  • Agent KPIs-Hourly

    This report on CCX platform shows agent wise hourly consolidated statistics of received, answered and abandoned calls.

  • Calls Abandoned Detail

    A call by call report on CCX platform that displays lost (abandoned on ring) and abandoned (in queue) calls detail.

  • Agent Summary – Daily

    A historical report on CCX platform that provides day wise consolidated stats of agents on inbound and outbound contacts.

  • Assistance – Specific Numbers

    A historical report on CCX platform that provides day wise count of calls to 7 specific numbers.

  • Custom Call Variable CSQ – 30 Min

    A half hourly report on CCX platform that displays consolidated statistics on Custom Variable and CSQ.

  • Custom Call Variable CSQ – Daily

    A historical report on CCX platform that provides day wise consolidated stats on Custom Variable and CSQ.

  • Custom Real Time Since Midnight

    A real time report on CCX platform that displays statistics of CSQs since midnight.

  • Manual Outbound Dialing

    A report on CCX platform that counts number of calls manually dialed by agent outside the contact center.

  • Team and Agent Performance-Chat

    A report on CCX platform that consolidates team and agent performance on Socialminer chat KPI’s

  • Team Performance – Inbound

    A report on CCX platform that displays team performance on inbound KPIs.

  • Inbound and Outbound Calls Detail

    A call by call report on CCX platform that displays inbound (ACD & Non-ACD), outbound (IPCC & Non-IPCC), internal, external and transferred calls detail.

  • Agent Call Statistics

    This historical report on CCX platform displays consolidated statistics of agent answered (Incoming, Internal, Outgoing, Transfer) calls on team basis.

12 Reports UCCE

  • Call Type Real Time

    A report on CCE platform provides real-time statistics for each call type configured in the system. The system generates ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).

  • Agent and Team Wise Hourly

    This report on CCE platform shows agent and team wise hourly consolidated statistics of different states.

  • Abandoned Call Detail

    A historical report on CCE platform that provides detail of each contact dropped by the customer while waiting for an agent in queue.

  • ACD Results

    A historical report on CCE platform that provides outcome of all outbound contacts attempted by dialer during a campaign.

  • Agent Login Logout

    A historical report on CCE platform that provides statistics for an agent session. A session begins when an agent first logs in to the system and ends when the agent logs out. (Data is written at agent logged out event)

  • CUIC Report Template

    DateTime

  • Call Transfer Detail

    A historical CDR report on CCE platform showing detail of each contact handled along with the hang-up party (Customer or Agent).

  • Agent Disposition

    A historical report on CCE platform that provides consolidated stats of all wrap-up entered by agent after handling outbound contact.

  • Lead Search

    A historical report on CCE platform that provides the outcome of lead attempted by the dialer.

  • Agent Not Ready Reason

    A historical report on CCE platform that provides the consolidated stats of Not ready reasons availed by agent during the shift.

  • System Disposition

    A historical report on CCE platform that provides consolidated outcomes of outbound contacts w.r.t system.

  • Agent Performance

    A historical report on CCE platform that provides consolidated stats of agents worked on outbound campaigns.

12 Reports Agent

  • Agent Call Statistics

    This historical report on CCX platform displays consolidated statistics of agent answered (Incoming, Internal, Outgoing, Transfer) calls on team basis.

  • Agent KPIs-Hourly

    This report on CCX platform shows agent wise hourly consolidated statistics of received, answered and abandoned calls.

  • Agent Login Logout

    A historical report on CCE platform that provides statistics for an agent session. A session begins when an agent first logs in to the system and ends when the agent logs out. (Data is written at agent logged out event)

  • Call Transfer Detail

    A historical CDR report on CCE platform showing detail of each contact handled along with the hang-up party (Customer or Agent).

  • Agent Disposition

    A historical report on CCE platform that provides consolidated stats of all wrap-up entered by agent after handling outbound contact.

  • Agent Not Ready Reason

    A historical report on CCE platform that provides the consolidated stats of Not ready reasons availed by agent during the shift.

  • Agent Performance

    A historical report on CCE platform that provides consolidated stats of agents worked on outbound campaigns.

  • Agent Summary – Daily

    A historical report on CCX platform that provides day wise consolidated stats of agents on inbound and outbound contacts.

  • Manual Outbound Dialing

    A report on CCX platform that counts number of calls manually dialed by agent outside the contact center.

  • Team and Agent Performance-Chat

    A report on CCX platform that consolidates team and agent performance on Socialminer chat KPI’s

  • Team Performance – Inbound

    A report on CCX platform that displays team performance on inbound KPIs.

  • Inbound and Outbound Calls Detail

    A call by call report on CCX platform that displays inbound (ACD & Non-ACD), outbound (IPCC & Non-IPCC), internal, external and transferred calls detail.

7 Reports Outbound

  • ACD Results

    A historical report on CCE platform that provides outcome of all outbound contacts attempted by dialer during a campaign.

  • Agent Disposition

    A historical report on CCE platform that provides consolidated stats of all wrap-up entered by agent after handling outbound contact.

  • Lead Search

    A historical report on CCE platform that provides the outcome of lead attempted by the dialer.

  • System Disposition

    A historical report on CCE platform that provides consolidated outcomes of outbound contacts w.r.t system.

  • Agent Performance

    A historical report on CCE platform that provides consolidated stats of agents worked on outbound campaigns.

  • Agent Summary – Daily

    A historical report on CCX platform that provides day wise consolidated stats of agents on inbound and outbound contacts.

  • Manual Outbound Dialing

    A report on CCX platform that counts number of calls manually dialed by agent outside the contact center.

2 Reports CallType

  • Abandoned Call Detail

    A historical report on CCE platform that provides detail of each contact dropped by the customer while waiting for an agent in queue.

  • Call Type Real Time

    A report on CCE platform provides real-time statistics for each call type configured in the system. The system generates ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).

8 Reports Inbound

  • Abandoned Call Detail

    A historical report on CCE platform that provides detail of each contact dropped by the customer while waiting for an agent in queue.

  • Call Transfer Detail

    A historical CDR report on CCE platform showing detail of each contact handled along with the hang-up party (Customer or Agent).

  • Call Type Real Time

    A report on CCE platform provides real-time statistics for each call type configured in the system. The system generates ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).

  • Agent Summary – Daily

    A historical report on CCX platform that provides day wise consolidated stats of agents on inbound and outbound contacts.

  • Custom Call Variable CSQ – 30 Min

    A half hourly report on CCX platform that displays consolidated statistics on Custom Variable and CSQ.

  • Custom Call Variable CSQ – Daily

    A historical report on CCX platform that provides day wise consolidated stats on Custom Variable and CSQ.

  • Team Performance – Inbound

    A report on CCX platform that displays team performance on inbound KPIs.

  • Agent KPIs-Hourly

    This report on CCX platform shows agent wise hourly consolidated statistics of received, answered and abandoned calls.

5 Reports CSQ