Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

12 Reports UCCX

13 Reports UCCE

  • Agent Not Ready Reason

    A historical report that provides the consolidated stats of Not ready reasons availed by agent during the shift.

  • System Disposition

    A historical report that provides consolidated outcomes of outbound contacts w.r.t system.

  • Agent Performance

    A historical report that provides consolidated stats of agents worked on outbound campaigns.

  • Call Type Real Time

    Provides real-time statistics for each call type configured in the system. The system generates ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).

  • Agent and Team Wise Hourly

    This report show agent and team wise hourly consolidated statistics of different states.

  • Agent Dialing Attempts

    A historical report that provides detail of the agents who make themselves busy to avoid getting new calls.

  • Abandoned Call Detail

    A historical report that provides detail of each contact dropped by the customer while waiting for an agent in queue.

  • ACD Results

    A historical report that provides outcome of all outbound contacts attempted by dialer during a campaign.

  • Agent Login Logout

    A historical report that provides statistics for an agent session. A session begins when an agent first logs in to the system and ends when the agent logs out. (Data is written at agent logged out event)

  • CUIC Report Template

    DateTime

  • Call Transfer Detail

    Historical CDR report showing detail of each contact handled along with the hang-up party (Customer or Agent).

  • Agent Disposition

    A historical report that provides consolidated stats of all wrap-up entered by agent after handling outbound contact.

  • Lead Search

    A historical report that provides the outcome of lead attempted by the dialer.

13 Reports Agent

  • Team and Agent Performance-Chat

    Team and agent performance on Socialminer chat KPI’s

  • Team Performance – Inbound

    Team performance on inbound KPIs.

  • Inbound and Outbound Calls Detail

    Call by call detail of inbound (ACD & Non-ACD), outbound (IPCC & Non-IPCC), internal, external and transferred calls

  • Agent Call Statistics

    Consolidated statistics of agent answered (Incoming, Internal, Outgoing, Transfer) calls on team basis.

  • Agent KPIs-Hourly

    This report show agent wise hourly consolidated statistics of received, answered and abandoned calls.

  • Agent Dialing Attempts

    A historical report that provides detail of the agents who make themselves busy to avoid getting new calls.

  • Agent Login Logout

    A historical report that provides statistics for an agent session. A session begins when an agent first logs in to the system and ends when the agent logs out. (Data is written at agent logged out event)

  • Call Transfer Detail

    Historical CDR report showing detail of each contact handled along with the hang-up party (Customer or Agent).

  • Agent Disposition

    A historical report that provides consolidated stats of all wrap-up entered by agent after handling outbound contact.

  • Agent Not Ready Reason

    A historical report that provides the consolidated stats of Not ready reasons availed by agent during the shift.

  • Agent Performance

    A historical report that provides consolidated stats of agents worked on outbound campaigns.

  • Agent Summary – Daily

    A historical report that provides day wise consolidated stats of agents on inbound and outbound contacts.

  • Manual Outbound Dialing

    Count of calls dialed by agent outside the contact center.

7 Reports Outbound

  • ACD Results

    A historical report that provides outcome of all outbound contacts attempted by dialer during a campaign.

  • Agent Disposition

    A historical report that provides consolidated stats of all wrap-up entered by agent after handling outbound contact.

  • Lead Search

    A historical report that provides the outcome of lead attempted by the dialer.

  • System Disposition

    A historical report that provides consolidated outcomes of outbound contacts w.r.t system.

  • Agent Performance

    A historical report that provides consolidated stats of agents worked on outbound campaigns.

  • Agent Summary – Daily

    A historical report that provides day wise consolidated stats of agents on inbound and outbound contacts.

  • Manual Outbound Dialing

    Count of calls dialed by agent outside the contact center.

2 Reports CallType

  • Abandoned Call Detail

    A historical report that provides detail of each contact dropped by the customer while waiting for an agent in queue.

  • Call Type Real Time

    Provides real-time statistics for each call type configured in the system. The system generates ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).

8 Reports Inbound

  • Abandoned Call Detail

    A historical report that provides detail of each contact dropped by the customer while waiting for an agent in queue.

  • Call Transfer Detail

    Historical CDR report showing detail of each contact handled along with the hang-up party (Customer or Agent).

  • Call Type Real Time

    Provides real-time statistics for each call type configured in the system. The system generates ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).

  • Agent Summary – Daily

    A historical report that provides day wise consolidated stats of agents on inbound and outbound contacts.

  • Custom Call Variable CSQ – 30 Min

    Half hourly consolidated stats on Custom Variable and CSQ.

  • Custom Call Variable CSQ – Daily

    A historical report that provides day wise consolidated stats on Custom Variable and CSQ.

  • Team Performance – Inbound

    Team performance on inbound KPIs.

  • Agent KPIs-Hourly

    This report show agent wise hourly consolidated statistics of received, answered and abandoned calls.

5 Reports CSQ