Live Chat, Social Media and Email
Expertflow supports SMS, Whatsapp, Webchat, Viber, Telegram and more. Integrate with chatbots of your choice and hand off to live agents that can serve several customers at the same time with live AI assistance.
Voice
Operate with phone numbers across the globe.
Provide speech self service and conversational IVR in local languages.
Expertflow is experienced in setting up multi-national contact centers. We cover not only the northern hemisphere, but have a long presence and experience in Emerging Markets, where we can provide you with access to local numbers, local language recognition capabilities and regional server locations where legally required. We support many local languages and most probably we can cover your case. Get in touch with us to learn more.
Voice, Video and Screen Sharing on Website and Mobile App
Customers can access your contact center via voice / video calling and screen sharing directly from your website or mobile app, using WebRTC, without incurring call charges. Expertflow provides plugins to major Content Management solutions, and will help you embed communication capabilities