Customer Channels

customer channels

Customer Channels

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customer channels

Customer Channels

Your clients can start interactions with you via any channel and migrate across channels during an ongoing conversation, all while maintaining a single profile for each customer along with his identities (email, cookies, mobile number,...). The entirety of interactions with your customer across any channel along with metadata is available on the agent desktop.

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Live Chat, Social Media and Email

Expertflow provides channel support for a wide range of channels, allowing for inbound and outbound messaging.

The channels include SMS and Webchat, as well as social media channels including WhatsApp, Viber, facebook, and more. Exchange plain Text messages or MMS with your customers. Integrate with chatbots of your choice and hand off to live agents that can serve several customers at the same time with live AI assistance.

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Voice Calls

Operate with phone numbers across the globe.
Expertflow is experienced in setting up multi-national contact centers. We cover not only the northern hemisphere, but have a long presence and experience in Emerging Markets, where we can provide you with access to local numbers, local language recognition capabilities and regional server locations where legally required. Get in touch with us to learn more.

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Voice, Video and Screen Sharing on Website and Mobile App

Customers can connect to your contact center using a customer widget on your website or a mobile app via WebRTC. No software installation needed.  Expertflow provides plugins for major Content Management solutions and will help you embed communication capabilities.

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Customer Widget for Chat, Voice and Video

Expertflow’s Customer Widget combines voice and chat communication channels into one platform that integrates into your website or mobile app, as well as in CRMs. Your customers can reach out and receive responses 24/7 without having to navigate away from the website or wait on hold.

In addition to chat and voice, video and screen sharing can also be used through the customer widget.

With Expertflow Cloud Contact Center (EFCX), all interactions are tracked and stored as conversation history for that customer. It will be available for the agent the next time that customer interacts with them.

The customer widget is part of the EFCX product and is also available as an add-on for Cisco products.

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Channel elevation

Being limited to just chatting can prove to be annoying when talking about complex issues. Our solution for Channel Elevation lets users switch seamlessly from their chat conversations to voice conversations with the same agent.

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