Customer Self-Service
Automate routine or repetitive queries with customer self-service for chat, voice, email, websites and knowledge bases. Empower customers to resolve their issues 24x7, reducing agent workloads and operational costs.
Foster a sense of empowerment in your customers
Deliver customer service around the clock without making your customers wait for an agent to attend to them. Chatbots and other AI solutions have substantially increased the quality of customer self-service options, all while saving customers time and increasing their satisfaction.
Our self-service offerings include:
- Customer widget for chat, voice and video that you can easily integrate and adapt for your website and mobile app.
- Voice- and Chatbots in many languages and with automated language detection
- Question answering with AI based Knowledge base access
Expertflow connects your Contact Center and website to these
AI engines...
and many more...
Customer Widget for Chat, Voice and Video
Expertflow’s Customer Widget combines voice and chat communication channels into one platform that integrates into your website or mobile app, as well as in CRMs. Your customers can reach out and receive responses 24/7 without having to navigate away from the website or wait on hold.
In addition to chat and voice, video and screen sharing can also be used through the customer widget.
With Expertflow Cloud Contact Center (EFCX), all interactions are tracked and stored as conversation history for that customer. It will be available for the agent the next time that customer interacts with them.
The customer widget is part of the EFCX product and is also available as an add-on for Cisco products.
Question Answering with Knowledge Databases
Combine LLM (Large Language Model) engines such as LLama, Mistral or OpenAI's ChatGPT with your internal authoritative knowledge sources/ and documents to provide answers to both customers and agents. These "Retrieval-Augmented Generation" LLM solutions can be deployed on-prem in a controlled and PII-compliant manner. They can be used both for chat- and voice bots, but also knowledge base retrieval on websites or internal knowledge bases.
Deploy a Chat-GPT like internal or customer-facing knowledge base/ chatbot using the open source Mistral LLM on your Wordpress Website using RAG (Retrieval Augmented Generation), based on your internal Sharepoint, Confluence documentation or Email corpus.
Professional Services
Beyond Expertflow’s AI connectors, our AI engineers can assist you to select and build your AI assets and language models for your company, industry and language.
And if you prefer to use DTMF rather than speech recognition, use the visual Conversation Studio to create a simple DTMF IVR or Chatbots with back office integrations.