Supervisor Tools
Provide your supervisor with all available information to manage their teams. Expertflow’s supervisor tools are available with our EFCX standalone solution and in integration with Genesys, Cisco and Cisco Finesse gadgets.
Announcements & Business Calendars
Stay on top of your call center operations with customizable IVR announcements and business calendars that define working hours, public holidays, and exceptional hours of operation.
Silent Monitoring and whisper / Barge-In to Agent Conversations
Enhance your contact center's service quality with our Silent Monitoring and Whisper/Barge-In feature. Supervisors can silently monitor live calls, provide real-time feedback to agents through Whisper mode without customer awareness, and intervene directly with Barge-In when necessary.
Dashboards
Dashboards provide a comprehensive overview of key metrics in real-time.
Monitor ongoing activities such as call volume, service levels, and agent performance to make informed decisions quickly, which is crucial for managing dynamic call center environments.
Team Announcements
Empower supervisors to efficiently communicate important information to their team members with just a few clicks. The supervisor can create, edit, and delete announcements for their team agents to notify about important news.
