Survey Insights

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Use Surveys to collect more Insights

Evaluate the performance of your agents and more

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Key Features

  • Conduct surveys via any channel
  • Pre-defined forms for standard surveys such as 5-Star, NPS, CES, etc. that you can use out of the box and also modify if you need to
  • Design your own survey flow in every detail using our Conversation Studio
  • Extensive reports included
  • Import and Export of your data
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Revisit your conversations with Post Collaboration Surveys

Reach out to your customers after their conversation to get feedback - via any channel, such as SMS, Email, Web or IVR-based surveys. Gain more insights into agent performance, such as how easy it was for customers to use an option, or on customer satisfaction regarding a particular agent or your services in general.

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    Supervisor Quality Assurance - Evaluate the skills of your agents

    Schedule your supervisors to evaluate agent performance by reviewing recorded conversations (call, chat, videocall). Use AI-based analytics on the recorded call, such as sentiment analysis or toxic language detection, as an input to evaluate customer satisfaction and agent performance.

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    Configure automatic triggers for quality management

    Configure an automatic next action, such as a scheduled survey, or an email to the supervisor if a customer survey reveals a certain level of dissatisfaction.

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      Customer Surveys

      Conduct surveys to find out how satisfied customers are with certain services or products.

      Contact customers via live agents, voice- or chatbots, sending SMS or email. Schedule the contact according to the customers’ time zone or preferred time.

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      Use Forms to capture customer responses

      Use our versatile forms to capture customer responses through any channel - for example, have them fill them out on your website or respond through a touch-tone IVR system.

      Forms with survey results are stored as conversation data and can be visualized using our reporting tools.

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