Integrations

Expert Flow

All that you want to connect to your Contact Center

We offer a wide range of connectors and integration options for your call center such as CRM CTI integrations, Chat and Social Media channels, AI Components for automated speech recognition, translation, biometric authentication and many other purposes, CMS / knowledge base search integrations, chat and video integrations for websites and mobile apps, and much more.

Don’t find what you need here? Get in touch with us and we will design a solution for you. We have more than 15 years of experience, and our list of references includes complex projects such as integrating with large banks and financial service institutions, telecom providers and other industries across geographies.

Also, you are free to design and implement your own integrations. All our software has been built with attention to integration options, using open APIs for which we provide online documentation.

Filters

Cisco Reports & Wallboards

Real-time reporting add-on for Cisco UCCX ,UCCE OR PCCE

Microsoft Dynamics CTI Connector
Web-based CTI Connector from Microsoft Dynamics to Cisco UCCX / UCCE / PCCE and CUCM, Genesys and Expertflow CC
Microsoft Dynamics Screenpop Connector
CTI Integration solution with Cisco Finesse that opens Microsoft Dynamics CRM caller account information in a browser tab.
Cisco Java SDK CTI Controls for CRMs
Fully functional agent state and call control CTI toolbar within your CRM solution.For Cisco UCCX, UCCE, PCCE) or CUCM
Cisco Webphone
Receive phone calls directly from a web browser. For Cisco UCCX, UCCE, PCCE
Cisco Analytical Reporting
Analytical reports add-on for Cisco UCCX, UCCE or PCCE
Salesforce CTI Toolbar Integration
Salesforce CRM: CTI Toolbar Integration with Cisco, Genesys and Expertflow Contact Centers
Cisco Mobile Agent
Mobile agent app available as a Cisco Finesse Gadget and also an integration for iPhone/ Android.
Siebel CRM CTI Toolbar
Get call and agent state controls in the Siebel Communication Toolbar using this CTI  Connector.For Cisco UCCX / UCCE / PCCE or Genesys
Cisco - Supervisor Tools
Supervisor Tools, one-stop administration interface for Cisco UCCX / UCCE or PCCE.
Cisco Call Parking Gadget
Allows agents to park and retrieve calls.For Cisco UCCX,UCCE or PCCE, Finesse Gadget
ServiceNow CTI Toolbar
Embedded CTI Connector for ServiceNow integration for Cisco UCCX / UCCE / PCCE or Genesys.
SAP CRM & SAP Hybris C4C CTI Connectors
Embedded CTI Connector toolbar provides call controls within the SAP CRM and Hybris C4C.For Cisco UCCX / UCCE or PCCE.
Cisco - Wrap-up and call tagging in Finesse Gadget
Search, select and apply wrapups/disposition codes to inbound and outbound calls. For Cisco UCCX / UCCE or PCCE.
Microsoft Dynamics CRM connector
CTI Integration for Microsoft Dynamics Sales or Dynamics Customer Service. For Cisco UCCX / UCCE or PCCE, CUCM, Genesys or Expertflow Cloud CC.
Cisco - Call recording
Voice Recording Solution including call hold, call transfer and call conference. For Cisco UCCX / UCCE or PCCE.
Microsoft Dynamics USD CTI connector
Microsoft Unified Service Desk - embedded CTI Connector. For  Cisco UCCX / UCCE / PCCE and CUCM, Genesys and Expertflow CC.
Oracle Service Cloud CTI Toolbar
Embedded CTI Connector toolbar within Oracle CX with call and agent state controls. For Cisco UCCX / UCCE / PCCE or Genesys.
Rasa
We provide integration of Rasa to your self-service business case including support in the design and configuration process.
Google DialogFlow
We provide integration of Google DialogFlow to your self-service business case including support in the design and configuration process.
Teneo
We provide integration of Teneo to your self-service business case including support in the design and configuration process.
Amazon Lex
We provide integration of Amazon Lex to your self-service business case including support in the design and configuration process.
Mistral
We provide integration of Mistral to your self-service business case including support in the design and configuration process.
AI Integrations
Integration, design and configuration support for AI based solutions. For all Contact Center plaftorms.