Caller ListsCisco Unified Contact Center Express (UCCX), Enterprise (UCCE) or PCCE

Caller Lists enable Cisco UCCX and UCCE administrators to customize call routing based on the caller's phone number.

Offer prioritized treatment to particular customers, and customized treatment to repeated, prank/malicious callers such as blocking them to reach agents.

VIP Callers

Provide prioritized treatment to your VIP customers by creating a VIP caller list. This will allow you to customize call routing for such callers and send them to VIP Customer Service Queues (CSQ).

Malicious Callers

You can create a prank/malicious caller list and add such callers to it to give them IVR treatment based on your business rules. For instance, playing a prompt and disconnecting the prank call right away.

Note: Caller Lists can co-reside with any other CC Admin module.

Hardware Requirements

Server Cores 2 Cores
RAM 6 GB
Hard Disk 20 GB

Software Requirements

Operating System Windows Server 2012
Browser Firefox (50.1.0)

Compatibility with specific versions of Cisco Unified Contact Center Express and Enterprise

Cisco Unified Contact Center Express (UCCX)

versions 10.6 and higher (Enhanced & Premium)

Cisco Unified Contact Center Enterprise (UCCE)

versions 10.6 and higher
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