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This mobile app for iPhone and Android allows business owners to communicate in real-time with their customers.

Universal Chat client: Receive live chat over any chat channel (website, Facebook Messenger, Viber, Whatsapp,…) using Expertflow’s Hybridchat solution. Agents/ customer service representatives (CSR’s) can work alongside any Chabot of your choice.

Calls: The app can receive phone calls as a Mobile Finesse client for companies using Cisco UCCX/ UCCE/ PCCE Contact centers. Agents login and set their status on the mobile app, and receive phone calls over their GSM or analog phone lines. 

Agents/ customer service representatives (CSR’s) only need their mobile phones to support customers.

Customer information from CIM or any third-party applications is also displayed to the agent.

Pre-requirements:

• Expertflow Hybridchat (for chat) and/ or Customer Interaction licenses (for voice)
• For Contact centers, an additional port on your voice gateway / CUBE is consumed for the phone line to the agent
  • UCCX: Enable CUCM Extend and Connect.
  • UCCE/ PCCE: Enable Unified Mobile Agent. You can choose between nailed-down or call-by-call modes.

Cisco Mobile Agent Hybrid Chat – Video