This mobile app for iPhone and Android allows business owners to communicate in real-time with their customers.
Universal Chat client: Receive live chat over any chat channel (website, Facebook Messenger, Viber, Whatsapp,…) using Expertflow’s Hybridchat solution. Agents/ customer service representatives (CSR’s) can work alongside any Chabot of your choice.
Calls: The app can receive phone calls as a Mobile Finesse client for companies using Cisco UCCX/ UCCE/ PCCE Contactcenters. Agents login and set their status on the mobile app, and recieve phone calls over their GSM or analogue phone lines.
Agents/ customer service representatives (CSR’s) only need their mobile phone to support customers.
Customer information from CIM or any third party applications is also displayed to the agent.
- Expertflow Hybridchat (for chat) and/ or Customer Interaction licenses (for voice)
- For Contact centers, an additional port on your voice gateway / CUBE is consumed for the phone line to the agent
Status Feb 2020:
- The mobile app for Android and iPhone is available for Chat.
- A mobile-friendly version is available for voice, which will be migrated/ merged into the mobile app in May 2020.
- Features from other existing Expertflow gadgets (CIM, Dashboards,…) will be migrated from the Finesse to the mobile version as per customer demand.