For compliance reasons, Air Products required a simple, no-frills voice recording solution for Cisco CUCM. The Expertflow Voice and Video Recording solution can work with BiB (Built-in-Bridge) or Gateway-based recording mode in a Cisco environment (Call Manager, UCCX or UCCE/ PCCE). It doesn’t record screens.
What else can we do?
If deployed with a Contact Center, it will also record the agent and link to the recording from the customer’s interaction history (voice and chat).
Visit our website to chat with us, or contact us via email at info@expertflow.com
| Air Products Feedback: “We deployed Expertflow’s voice recording solution, which is very cost-effective and the deployment was smooth and quick. The system has delivered to our expectations and has been running for over a year without a single incident. We highly recommend this solution.” |
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