For compliance reasons, Air Products required a simple, no-frills voice recording solution for Cisco CUCM. The Expertflow Voice and Video Recording solution can work with BiB (Built-in-Bridge) or Gateway-based recording mode in a Cisco environment (Call Manager, UCCX or UCCE/ PCCE). It doesn’t record screens.
What else can we do?
If deployed with a Contact Center, it will also record the agent and link to the recording from the customer’s interaction history (voice and chat).
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|Air Products Feedback: |
“We deployed Expertflow’s voice recording solution, which is very cost-effective and the deployment was smooth and quick. The system has delivered to our expectations and has been running for over a year without a single incident. We highly recommend this solution.”