Expertflow has released CTI telephony controls for Cisco Unified Communications Manager (CUCM) version, dedicated to business telephony users. Until now, these were only available for Contact center users (UCCX, CCE).
Pre-built integrations exist for Salesforce, Microsoft Dynamics, Service Now, Oracle, and SAP. The developer API is targeted towards companies with a different CRM or ticketing solution for which they would like to add call control capabilities.
What’s unique as compared to JTAPI?
The CTI connector supports all telephony features that are exposed by CUCM, such as registering, accepting a call, dialing an outbound call, blind transfer, conference call, transfer call, and releasing the call. Click here for the business features and developer guide.
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