Get customer feedback for multi-channel interactions, including voice calls, web chats, or physical interactions at a shop/site.
Catch customer feedback through frequently used media channels. Drop a quick survey SMS as soon a customer leaves the site/shop. Show customized questionnaires to customers on the web as an online chat ends and/or present the customer with a questionnaire to be answered on the IVR.
Define survey questions on your own. Add as many as 10 questions in a survey. Keep using the same or define different questions for all contact center helplines.
Detailed statistical reports provide deep insights into customer feedback patterns, shows a percentage of favorable, unfavorable answers.
Note: Collaboration Survey can co-reside with any other CC Admin module.
Compatibility with specific versions of Cisco Contact Center Express and Enterprise
Send your customers a feedback survey via your preferred channel. Do an IVR survey, drop an SMS, or present an HTML form after a customer interaction ends. Evaluate the quality of customer service with the detailed summary and statistical reports.