We work with a small set of partners whose products in the callcenter area we know very well, and know how to make them work together smoothly.
Cisco Systems is the world's leading telcom equipment provider, and has a very comprehensive callcenter and voice portal portfolio. Expertflow has achived various milestones by completing the Advanced Unified Communication (AUC) specialization, reaching the Advance technology partner (ATP) status in Unified Contact Center Enterprise (UCCE), ATP in Unified Customer Voice Portal (CVP), and being a member of the Cisco Developer Network (CDN).
Expertflow is a Gold Partner in MEA and Pakistan ofTeleopti Contact Center Coach, the leading Workforce Management tool.
Expertflow is a Gold partner ofZOOM(Voice- and Screen recording, Quality Management)
Expertflow is a Gold partner ofASC Telecom(Voice- and Screenrecording, Quality Management).
Microsoft Dynamics Customer Relationship Management focuses mainly on Sales, Marketing, and Service (help desk) sectors. Expertflow has Microsoft Certified Professionals required for Microsoft Competency in Customer Relationship Management (CRM).
Licensing
The following video gives an overview over the licensing models of the above suppliers:
