ACTIVE_MS Screen pop Connector_landing_page

Microsoft Dynamics Screenpop Connector
Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)
A browser based Computer Telephony Integration Integration solution with Cisco Finesse that opens Microsoft CRM caller account information in a browser tab. The agent continues to use Cisco Finesse Agent Desktop for call handling but switches to CRM browser tab to view/update account information or call activity.

Caller Account Popup on Call Arrival

The caller account information is displayed in a browser tab as call arrives on the Cisco Finesse Agent Desktop. The agent will have to switch between the two browser tabs for call controls and for CRM related activities.

Hardware Requirements

Upto 50 agents51-400 agents
Server Cores2 Cores4 Cores
RAM4 GB4 GB
Hard Disk10 GB20 GB

Software Requirements

Operating SystemWindows Server 2012 R2 64-bit or above

Compatibility with specific versions of Cisco Contact Center and Microsoft CRM

Cisco Unified Contact Center Express (UCCX)

versions9 and above

Cisco Unified Contact Center Enterprise (UCCE)

versions9 and above

Cisco Packaged Contact Center Enterprise (PCCE)

versions9 and above

Microsoft CRM

versionsDynamics 365 (online/on-premises), Dynamics CRM 2013/2015 & 2016

USD Integration with Cisco UCCX / UCCX