We build customer care solutions

We are a systems integrator for Cisco Contact Centers with offices throughout EMEA

Customer Collaboration Software

Quality Assurance and Reporting

Admin Panel

A rich, drag & drop user interface for the non-technical supervisor to manage daily operations.

Media Recording

Manage permission-based recording based on Cisco Mediasense.

Finesse Gadgets

Increase agent productivity and collaboration within teams.

Reporting

Dashboards & Wallboard solutions Analytical Reports (OLAP Cubes) Operational reports with CUIC.

Quality Management

improve the quality of your physical outlets.

Improve collaboration

Retail Queue

Centrally distribute and monitor all customer interactions, be they in contact center or your branches.

SMS Server

Send a personalized SMS at the end of each call to the customer, and run SMS campaigns.

Post Collaboration Survey

Automated post-interaction surveys through voice, SMS or Email after customer interaction.

Campaign Manager

Automated post-interaction surveys through voice, SMS or Email after customer interaction.

References