Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
|Caller ID||Customer phone number received at the contact center||ANI||–|
|Skill||Name of the call type||CallTypeName||–|
|Call Date||Date of call||Date||yyyy:mm:dd|
|Call Start Time||Start time of the call||Time||hh:mm:ss|
|Disconnect Time||Abandoned time when call is dropped by customer||Disconnect||hh:mm:ss|
|Queue Duration||Total duration of the call in queue||Duration||seconds|