Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
Note: Additional cost for custom database development and deployment of data replication connector will be charged.
|Date||Selected date from filter||Date||yyyy-mm-dd|
|Custom Variable||Value from custom variable of UCCX||Custom Variable 3|
|CSQ Name||Name of the CSQ||CSQ Name|
|Calls Presented||Number of calls routed to the CSQ, regardless of whether an agent picked up the call or not||Calls Presented|
|Avg Queue Time||Average queue time for all calls routed to the CSQ.||Avg Queue Time||hh:mm:ss|
|Max Queue Time||Average queue time for all calls routed to the CSQ.||Avg Queue Time||hh:mm:ss|
|Calls Handled||Number of calls that are handled by this CSQ. A call is handled if a caller is connected to an agent while queued for this CSQ||Calls Handled|
|Avg Speed of Answer||Avg time of how quickly contact is answered by an agent||Total queue time / calls handled||hh:mm:ss|
|Avg Handled Time||Average handle time for all calls that the CSQ handled||Avg Handle Time||hh:mm:ss|
|Max Handled Time||Longest handle time of any call that the CSQ handled||Max Handle Time||hh:mm:ss|
|Calls Abandoned||Calls that are routed to the CSQ and are not answered by agent because the caller hung up or was disconnected||Calls Abandoned|
|Avg Time To Abandon||Average time the calls spent in the queue before being abandoned||Avg Abandon Time||hh:mm:ss|
|Max Time To Abandon||Longest time any call spent in the queue before being abandoned||Max Abandon Time|
|Max Abandoned Per Day||Largest number of calls abandoned on a single day||Max Aband Per Day|
|Calls Dequeued||Number of calls that are queued for a CSQ and then dequeued from CSQ||Calls Dequeued|
|Avg Time Dequeued||Average time the calls spent in the queue before being dequeued.||Avg Time Dequeued|
|Max Time To Dequeue||Longest time any call spent in the queue before being dequeued||Max Time Dequeued||hh:mm:ss|
|Handled By Other||Calls that are queued for more than one CSQ and then handled by another CSQ||Handled Other|
|Calls Handled < SL||Calls that are handled within the Service Level threshold. A call is handled when an agent picks up the call.||Calls Handle In SL|
|% Service Level||Service level percentage||(Number of calls handled within the service level / Number of calls presented)|
|% Handled||Handle calls percentage||(Calls Handled / Calls Presented)|
|% Abandoned||Abandoned calls percentage||(Calls Abandoned / Calls Presented)|
|% Dequeued||Dequeued calls percentage||(Calls Dequeued/ Calls Presented)|