Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Agent Not Ready Reason

Fieldname Description Datafield/ Formula Format
Month Month of the year Month
Date
Selected date from the filter
Date
Agent Name Full name of the agent AgentName
Agent Login ID Extension of the agent Extension
Team Name of the agent team Team
Campaign Name Name of the campaign CampaignName
Login Time Total login duration LoginTime Minutes
Not Ready Time Total not ready time duration NotReadyTime Minutes
Reason Codes (1,…,n)
Total not ready time duration in different
reason codes
Time during RC’s Minutes

Available Filters

  • Date Time
  • Campaigns
  • Teams
  • Agents