Expertflow, Security, GDPR, HIPAA, PCI-DSS and PII

Expertflow, Security, GDPR, HIPAA, PCI-DSS and PII

As all Expertflow customer interaction (CI) products (such as Hybridchat) contain PII (Personally Identifiable Information), such as multiple customer identities (emails, chat identities, phone numbers,..), customer information (Adresses, products purchased), as well as potentially sensitive information exchanged (activities such as chat messages, recorded voice messages, web navigation history).

National and international standards and regulations auch as

… have established requirements that apply generally or in certain circumstances and geographies.

We see security as a continuous journey that is never completed. Standards evolve and so do security threats and methods to mitigage them.

Methods and Tools we use

Relevant documentation