Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
|Agent||Name of the agent||AgentName|
|Time Interval||Hourly interval consolidation||Interval||hh|
|Calls Offered||Calls received by the agent||CallsOffered|
|Calls Processed||Calls answered by agent||CallsAnswered|
|Calls Lost||Calls abandoned at agent terminal||AbandOnRing|
|%Calls Processed||Percentage of calls answered||(CallsAnswered/CallsOffered) * 100|