Supervisor ToolsCisco Unified Contact Center Express (UCCX), Enterprise (UCCE) or PCCE
Manage Cisco call center configurations with a simplified administration experience
One-stop administration interface to reskill UCCX agents, manage teams, contact service queues (CSQs), scripts. Add contact center shift openings, public holidays and exceptional closures on the calendar. Create dynamic IVR announcements for sudden/planned events.