CC AdminCisco Unified Contact Center Express (UCCX), Enterprise (UCCE) or PCCE
A simplified administration interface for call center administrators and supervisors.
Rich web-based drag n drop management interface, allowing you to re-skill agents, manage contact service queues and scripts, run campaigns, collaboration surveys, announcements, create caller lists, manage quality and have access to real-time reporting, without the need to configure complex work-flows.
Large contact centers having (UCCE or PCCE) might use Cisco Contact Center Management Portal (CCMP), i.e. the former Exony Virtualized Interaction Manager (VIM) or CCDM for HCS environments. ExpertFlow provides similar kind of functionalities for both CCX or CCE in a less complex, integrated user-friendly drag-and-drop environment. We use a variety of protocols such as ConAPI, UCCXAPI, CCE API and AXL to achieve this functionality.