Announcements & Business Calendars

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Easily change IVR announcements and call center working hours

Add IVR announcements and business hours of your Cisco contact center CCX or CCE. Manage planned/unplanned outages, promotions, greetings with Easy Announcements. Also, add hours of operations, public holidays and exceptional hours on the contact center calendar.

Easy Announcements

An easy announcement is one or more prompts to be played to a caller on the IVR. Administrators/supervisors can quickly add or change announcements on the IVR (greetings, promotions, outages) with a web-based interface. 

By adding calendar time/date and region, announcements can also be scheduled to be played over a certain time/period and for particular caller segments only.

Business Calendars

Business calendars allow administrators to add, change opening/closing hours of the call center, define public holidays and exceptional hours of operation. Administrators can create business shift timings with multiple shift schedules. For instance, different shift openings for winter and summer seasons. 

In a multi-tenant or multi-site environment, this helps in independently managing working hours and holiday profiles of several of your business units.

CCX/CCE Prompts

A folder structure interface to upload new language prompts while showing already uploaded prompts from UCCX or UCCE media server. While uploading, the application validates the format with audio format compliance. Use these prompts while creating easy announcements to be played back on the IVR.


Hardware Requirements

See Hardware Sizing sheet for detailed machine specifications.

Software Requirements

Operating SystemCentOS 7
DockerDocker CE 18+ and Docker-compose
BrowserFirefox 61 or higher
DatabaseMS SQL Server 2014/2016 Standard or Enterprise edition. To support HA, an SQL Server fail over cluster is required to be set up. For a non-HA deployment, the application can also work with MySQL.