ACTIVE_Attendant Console Gadget

Attendant / Call Forwarding Gadget
Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

This Attendant console is embedded as a gadget into Finesse. It allows agents, supervisors, attendants, switchboard operators and telephone operators to search for users within the call center, or within the UC environment (Cisco Spark, Jabber or Microsoft Skype for Business).

Operators can see the presence/ availability status of that person, chat with that person and then forward the call.

We are currently (April 2018) in the process of merging this gadget with the internal chat gadget.

Expertflow implemented call transfer and call history Finesse gadgets for use by agents in our national contact center. I have found ExpertFlow to be responsive and helpful. Expertflow dealt with issues raised in a timely fashion and delivered the gadgets according to the agreed schedule.

Annette Blackwell

Annette Blackwell

Canadian Blood Services website