Agent Assistance

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Agent Assistance

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Effortless authentication

Use your customers unique voice or face to authenticate their identity. Identify their biometric data once and authenticate them from then on forward

  • Enhanced Security no password fraud
  • Seamless customer experience leads to reduced call durations
  • Improved Self-Service
  • Improve accuracy over time
Customer Self-Service

AI suggestions in chat, Email or calls

Translation

We strive to create a satisfying experience for both your agents and customers.

Our solution enhances your existing communication by connecting your agents with chatbots and AI. It anticipates your customers' needs and extracts relevant information. Agents can put greater focus on delivering a more personalized and human experience.

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AI insights

Transcription

Agents can associate multiple customer customer identities (email, mobile number, cookie, social media ID,..) to a customer profile and with that ensure that any interaction from that identity will be tracked with that customer profile. This information can be linked with your CRM. View a customer’s interaction history through all channels and play back recordings.

Get a visual representation of every customer’s conversation history, all the way back to your very first interaction, so your customers don’t have to repeat themselves. Banish the dreaded “sorry, I’m not able to see the details of your conversation with my colleague” from your agents’ vocabulary!

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