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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Lead Search

FieldnameDescriptionDatafield/ FormulaFormat
DateDate of contact dialed by dialerDate yyyy-mm-dd
PhoneNumber of the customerPhone
Agent NameName of the agentAgentName
Agent Login IDExtension of the agentAgentLoginID
CampaignName of the campaignCampaign
TeamName of the agent teamTeam
Call Start TimeTime of the call when connected to the customerCallStartTime
Call End Time
Time of the call when disconnected by the
customer
CallEndTime
Call DurationTotal duration of the callCallDurationhh:mm:ss
Talk DurationTalk duration of the agentTalkDurationhh:mm:ss
Hold DurationDuration of the contact while put on holdHoldDurationhh:mm:ss
Agent DispositionWrap-up entered by the AgentWrapupData
System DispositionOutcome of the call marked by the systemCallResult

 Available Filters

  • Date Time
  • Campaigns
  • Lead ID