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Software for
Contact Centers

Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

 

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

ACD Results

Fieldname Description Datafield/ Formula Format
Call Date Date and time of the call initiated by the dialer DateTime
Connected Number Customer connected number ConnectedNumber
Status Name Status of the call (i.e., normal call, dialing error etc) StatusName
Agent Name Full name of the agent communicated with the customer AgentName
Agent Login ID Extension of the Agent configured in the system AgentLoginID
Team Name of the agent team Team
Campaign Name Name of the campaign CampaignName
Lead ID ID of the customer number in the outbound contact list LeadID
Disposition Dialed call outcome Disposition
Call Duration Total connected duration of contact Duration  hh:mm:ss

Available Filters

  • Date Time
  • Campaigns