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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

ACD Results

FieldnameDescriptionDatafield/ FormulaFormat
Call DateDate and time of the call initiated by the dialerDateTime
Connected NumberCustomer connected numberConnectedNumber
Status NameStatus of the call (i.e., normal call, dialing error etc)StatusName
Agent NameFull name of the agent communicated with the customerAgentName
Agent Login IDExtension of the Agent configured in the systemAgentLoginID
TeamName of the agent teamTeam
Campaign NameName of the campaignCampaignName
Lead IDID of the customer number in the outbound contact listLeadID
DispositionDialed call outcomeDisposition
Call DurationTotal connected duration of contactDuration hh:mm:ss

Available Filters

  • Date Time
  • Campaigns