Expertflow’s Customer Widget combines voice and chat communication channels into one platform that integrates into your website or mobile app. Its user-friendly interface can be configured to show your logo and colors. Your customers can reach out and receive prompt responses 24/7 without having to navigate away from the website or wait on hold.

Our Customer Widget is available for Expertflow CC and Cisco Cloud CC for voice. We provide an SDK that allows embedding in mobile or web apps. There is also an option to include video with the Customer Widget. Voice and video are based on WebRTC.

You can use chatbots with the Customer Widget to engage customers to fill out pre-conversation forms and post-collaboration surveys. We integrate with chatbots such as Rasa, Google Dialogflow, IBM Watson and more.

Watch Expertflow’s Customer Widget for the Chat/Voice demo or contact us for more information.