Product Pricing Sheet

Product Pricing

Prices are GPL (Global Price List) and correspond to equivalent Cisco pricings. Incoterms EXW, excl VAT, US Dollars. The same licenses can be used in agent-less cases (Chatbots, IVR/SMS/Web surveys, IVR/SMS campaigns). A CIM license is included in Hybrid Chat, Campaign, Surveys, Voicerecording. Agents are concurrent agents. Extensions or CUCM users are named.

Product

GPL

Unit

Ordering Rule

CRM Connectors for MSDynamics/SAP/Siebel/Oracle Service Cloud

$400

per agent

Min. order quantity 25

Hybrid Chat

per agent, up to  2500 interactions per month

Campaigns

Surveys

Customer Interaction Management

$200

per agent, up to 25 CUCM users, up to 2500 interactions per month

Voice Recording

$250

per extension

Dashboard

$120

per agent

Attendant console

$2000

Per attendant

An interaction corresponds to

  • an entire chat session with less than 24 hours between to consecutive customer messages
  • a customer call (independently of the number of call legs)
  • A filled in survey
  • A successful outbound initiation (call, chat message), independently of the number of attempts

Attendant Console: Park calls, see availability status of internal extensions.

Annual maintenance is 23% of the initial GPL cost.

Professional services for installation are optional and are offered on-demand. Installation guides can be found on docs.expertflow.com .